Free Delivery

Laddersouq.com offers Free Delivery within 5-7 working days after the order date across UAE, from 9am - 5.30pm. (Please view product for shipping date. Some products are excluded from this delivery option).

 

Where do you deliver to?

We deliver to all postal areas across all the emirates in the UAE.

 

How Much Does it Cost?

Delivery cost of the item (ladder or scaffolds) depends on the size, weight and location of the item that you are buying and varies from AED 250 to AED 300. 

 

What if I'm not available to receive the delivery?

Laddersouq.com deliveries are made from Saturdays to Thursdays between 9am and 5.30pm. We realize that occasionally we may try to deliver an order and you (or the intended recipient) may not be available. So to help you receive your products timely and conveniently, the delivery team calls you before the product leaves the warehouse for delivery, to confirm your presence at your location.

 

Can I have products delivered to more than one address?

We are happy to deliver all or part of your order to addresses other than your own. You'll have the option to tell us where you want to have the items in your basket sent, during the checkout process.

 

What do I do if there is a problem?

Laddersouq.com focuses on the experience of our customers. To ensure this we make sure that our couriers operate right until 5.30pm every day (except Fridays). In the event that there is a problem, the best course of action is to call us on +971 52 689 0969 and we will do our best to ensure a smooth delivery. 

 

What if the delivered product appears damaged?

If your product appears damaged, you can refuse to accept it. Furthermore, you will need to contact us as soon as possible stating us the issue and reasons. Also see section covering Returns & Cancellations for full details.